Legal

Delete your account

This page explains how to delete an account with Astrozomic, the developer of the Astrozomic app, the Astrozomic Pro app (for astrologers) and astrozomic.com, and what happens to your data. It was last reviewed October 16, 2026.

Customers

You can delete your account yourself, at any time:

In the Astrozomic app: open Profile, tap Delete account, type DELETE and confirm.
On the website: sign in, open Account settings, choose Delete account and confirm.
If you can't sign in: email support@astrozomic.com from the email address on your account with the subject “Delete my account”. We may ask you to confirm the request before we delete anything.

Deletion happens straight away and can't be undone. Any balance left in your wallet is lost when the account is deleted. If you think you are owed a refund, contact support first (see the Refund Policy).

Astrologers

Astrologer accounts are closed by our support team, so that earnings and payouts are settled first:

In the Astrozomic Pro app: open Settings and tap Close my account. This opens an email to support with your account details filled in.
Or by email: write to support@astrozomic.com from the email address on your account with the subject “Close my astrologer account”.

We check your remaining balance and any payout requests that are still open, close your account, remove your public profile and confirm by email.

What we delete

Your profile: name, email address, phone number, photo and password.
Birth details and location you entered for astrology services.
Saved kundli, matching and premium reports, and palm readings.
The content of your chat messages.
Notifications, support notes about you, sign-in sessions, passkeys and the push notification tokens of your devices.
Your membership subscription and email preferences.

What we keep

Payment and consultation records (orders, wallet top-ups and charges, and the date, length and cost of each consultation). We are required to keep these for accounting and tax. After deletion they are linked only to an anonymous “Deleted user” record that can't be used to sign in.
Ratings and reviews you left for astrologers stay on their profiles, shown as from a deleted user.
Security and activity logs, such as the record that the account was deleted.
For astrologers: earnings and payout records, for accounting and tax.

We keep these records only as long as accounting, tax and other legal obligations require. To ask about data we hold, or to have a review removed, email support@astrozomic.com. See also our Privacy Policy.

Customers

You can delete your account yourself, at any time:

In the Astrozomic app: open Profile, tap Delete account, type DELETE and confirm.

On the website: sign in, open Account settings, choose Delete account and confirm.

If you can't sign in: email support@astrozomic.com from the email address on your account with the subject “Delete my account”. We may ask you to confirm the request before we delete anything.

Astrologers

Astrologer accounts are closed by our support team, so that earnings and payouts are settled first:

In the Astrozomic Pro app: open Settings and tap Close my account. This opens an email to support with your account details filled in.

Or by email: write to support@astrozomic.com from the email address on your account with the subject “Close my astrologer account”.

We check your remaining balance and any payout requests that are still open, close your account, remove your public profile and confirm by email.

What we delete

Your profile: name, email address, phone number, photo and password.

Birth details and location you entered for astrology services.

Saved kundli, matching and premium reports, and palm readings.

The content of your chat messages.

Notifications, support notes about you, sign-in sessions, passkeys and the push notification tokens of your devices.

Your membership subscription and email preferences.

What we keep

Payment and consultation records (orders, wallet top-ups and charges, and the date, length and cost of each consultation). We are required to keep these for accounting and tax. After deletion they are linked only to an anonymous “Deleted user” record that can't be used to sign in.

Ratings and reviews you left for astrologers stay on their profiles, shown as from a deleted user.

Security and activity logs, such as the record that the account was deleted.

For astrologers: earnings and payout records, for accounting and tax.